At Arksen® Roof Rack, Bike Rack, Tool Box, Cargo Carrier (thearksen.shop), we respect the privacy of our users and are committed to protecting it. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or make purchases through our online store.

Information We Collect

We collect both personal and non-personal information from you when you visit our website, make purchases, or interact with us.

Personal Information

Personal information refers to any information that can be used to identify you individually, such as your name, address, email address, phone number, payment information, user profile, and any other information you provide to us.

We collect personal information when you:

• Create an online account with us
• Make purchases through our online store
• Sign up for our newsletter or other mailing lists
• Contact us via email, social media, phone, or otherwise interact with us
• Participate in contests, surveys, promotions, or events

The types of personal information we may collect include:

• Contact information – such as name, email address, mailing address, phone number
• Account information – such as username, password, account preferences
• Payment information – such as credit/debit card number, expiration date, CVV code, and billing address
• Order information – such as items purchased, quantity, date, and delivery address
• Communication content – such as emails, notes, chats with customer service
• Marketing preferences – such as opt-in/opt-out preferences for marketing communications
• Survey responses – such as responses to surveys or feedback forms

We use your personal information to:

• Process orders and deliver products or services
• Create and manage customer accounts
• Communicate with you about orders, products, services, and promotions
• Customize shopping experiences and make product suggestions
• Administer contests, surveys, or other site features

Non-Personal Information

Non-personal information refers to data that does not allow us to identify you individually. This may include browser information, app version, operating system, pages visited, usage statistics, and aggregated demographic data.

We and our third-party services collect non-personal information via:

• Browser cookies
• Web beacons
• Embedded scripts
• Location-identifying technologies
• Log data that tracks actions on our site

We use non-personal information to:

• Evaluate and improve our website and shopping experiences
• Analyze site traffic and usage patterns
• Perform analytics and statistics
• Deliver relevant ads, content, and recommendations

We may combine personal and non-personal information to provide you with a better experience, show you more relevant content, or analyze usage of our website.

How We Use Cookies

Cookies are small text files placed in your browser that allow us to understand your preferences and activity on our site.

We use first-party and third-party cookies for purposes like:

• Authentication – to log you into your account securely
• Security – to protect user data and prevent fraud
• Preferences – to remember information about your browser and settings
• Analytics – to analyze how our site is performing and how users engage with it
• Advertising – to provide relevant offers and ads based on your interests

The specific cookies we use include:

• Strictly necessary cookies – Required for basic site functions like authentication, security, payments, shopping carts.
• Performance cookies – Collect anonymous usage data to optimize site functionality.
• Functional cookies – Remember choices you make, like language or region, to personalize your experience.
• Advertising cookies – Tailor ads to your interests based on your browsing habits and inferred interests.

You can control cookie settings through your browser, including whether to accept them and how to clear or block them. Blocking cookies may impact your experience on our site.

How We Share Information

We do not sell personal information about our customers. We only share it in limited circumstances, such as:

• With third-party service providers working on our behalf who have agreed to confidentiality restrictions. This helps us operate and improve our services.
• To comply with legal obligations, enforce our Terms of Service, prevent illegal activity, and protect users.
• With your consent, such as when you agree to having your personal information shared.
• In an aggregated and/or anonymized form that does not allow identifying you.
• In case of a merger, acquisition, or any other transaction involving the transfer of our business assets.

We only share the minimum amount of personal information necessary for the purpose. If information is shared with third parties, we provide protections to help keep your data secure.

How We Secure Your Information

We take data security seriously and use appropriate technologies and procedures to protect personal information. Our safeguards include:

• Encryption of sensitive data like payments
• Access controls that restrict data access to authorized personnel only
• Testing and audits to identify and resolve security flaws
• Physical security measures to protect our office and servers

However, no method of transmission over the Internet or data storage can be 100% secure. We cannot guarantee the absolute security of your information.

Data Retention and Deletion

We only retain personal information as long as necessary to fulfill our legitimate business purposes, as required by law, or as communicated to you.

When we no longer need personal information, we securely delete or destroy it. Our retention periods vary based on the type of data collected.

Children’s Privacy

Our website and services are meant for adults. We do not knowingly collect personal data from children under 16 without parental consent. If you are a parent/guardian and believe your child has provided us with information without your consent, please contact us.

Your Data Protection Rights

You have certain rights related to your personal data under applicable privacy laws, which may include:

• Accessing your personal data (know what we have)
• Rectifying incorrect or incomplete data
• Erasing or deleting your personal data
• Restricting/objecting to processing of your personal data
• Withdrawing consent if you previously provided it

To make requests based on these rights, please contact us. We will consider each request and provide our response within 30 days.

International Data Transfers

We are a U.S.-based company and your information may be stored and processed in the United States or other countries where our servers reside. We take steps to ensure data receives appropriate protection if transferred internationally.

External Sites

Our website and online store may contain links to third-party sites. We are not responsible for the privacy practices or content of those sites. We recommend you read their privacy policies carefully.

Changes to this Policy

We may occasionally update this Privacy Policy as laws and our practices evolve. Any changes will take effect immediately upon updating the policy on our website. We encourage you to periodically review this page for the latest information on our privacy practices.

How to Contact Us

If you have any questions about this Privacy Policy or about how we process your personal information, please contact us at:

Email: [email protected]

Phone: (555) 123-4567

Address: 123 Main St, Anytown, CA 12345 USA

We will respond to your inquiry within 30 days.

Conclusion

At Arksen® Roof Rack, Bike Rack, Tool Box, Cargo Carrier, we understand that privacy is important to our customers. We have outlined the information we collect, how we use and protect that data, and the rights you have over your personal information. If anything is unclear or you have further questions, please don’t hesitate to contact us.